Inbound MMS Incident

Summary

Inbound MMS Incident

Between 08:27 UTC and 08:55 UTC on October 7th, inbound MMS messaging was not delivered as expected for a subset of Bandwidth customers. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

• Started

  Oct 7, 2026 · 7:48 AM

• Resolved

  Oct 7, 2026 · 7:48 AM

• Duration

  < 1m

• Severity

  None

• ✓

  Resolved

  Oct 7 · 7:48 AM Bandwidth

  For a brief period of time, some inbound MMS messages may not have been delivered as expected due to of off-network vendor condition. Teams are seeing expected delivery at this and consider this incident resolved.

• ✓

  Postmortem

  Oct 7 · 8:13 AM Bandwidth

  Between 08:27 UTC and 08:55 UTC on October 7th, inbound MMS messaging was not delivered as expected for a subset of Bandwidth customers. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.