Off-Net Port Activations

Summary

Off-Net Port Activations

Between 12:40 UTC and 21:27 UTC on October 22, 2026, some off net port orders were not activating as expected due to a vendor condition. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

• Started

  Oct 22, 2026 · 10:57 AM

• Resolved

  Oct 22, 2026 · 5:48 PM

• Duration

  6h 51m

• Severity

  Major

• ◆

  Identified

  Oct 22 · 10:57 AM Bandwidth

  Bandwidth teams have identified that due to a vendor condition some off net port orders are not activating as expected.

• ◉

  Monitoring

  Oct 22 · 12:18 PM Bandwidth

  Teams are observing expected port activation times and will monitor for stability.

• ✓

  Resolved

  Oct 22 · 5:48 PM Bandwidth

  This incident has been resolved.

• ✓

  Postmortem

  Oct 23 · 5:34 AM Bandwidth

  Between 12:40 UTC and 21:27 UTC on October 22, 2026, some off net port orders were not activating as expected due to a vendor condition. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.