Voice Authentication Incident - Pindrop

Summary

Voice Authentication Incident - Pindrop

Between 14:00 UTC and 16:05 UTC on October 22, 2026, inbound Voice Authentication services experienced inbound call failures. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

• Started

  Oct 22, 2026 · 11:14 AM

• Resolved

  Oct 22, 2026 · 12:53 PM

• Duration

  1h 39m

• Severity

  Minor

• ◆

  Identified

  Oct 22 · 11:14 AM Bandwidth

  Bandwidth teams have identified an off-network incident impacting our inbound Voice Authentication services. The impacted vendor is working to restore expected voice authentication behaviors.

• ✓

  Resolved

  Oct 22 · 12:53 PM Bandwidth

  This incident has been resolved.

• ✓

  Postmortem

  Oct 23 · 4:36 AM Bandwidth

  Between 14:00 UTC and 16:05 UTC on October 22, 2026, inbound Voice Authentication services experienced inbound call failures. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.