Inbound Messaging - Verizon & T-Mobile

Summary

Inbound Messaging - Verizon & T-Mobile

Bandwidth has concluded its investigation of this issue and determined that between 17:51 UTC on October 20 and 18:03 UTC on October 22, inbound SMS and MMS messages from T-Mobile and Verizon were not delivered to a limited set of Bandwidth telephone numbers. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

• Started

  Oct 22, 2026 · 2:31 PM

• Resolved

  Oct 22, 2026 · 4:40 PM

• Duration

  2h 9m

• Severity

  Minor

• ◐

  Investigating

  Oct 22 · 2:31 PM Bandwidth

  Bandwidth teams are investigating an inbound messaging incident from Verizon and T-Mobile. These messages may not reach a Bandwidth subscriber due to an off network vendor incident.

• ✓

  Resolved

  Oct 22 · 4:40 PM Bandwidth

  This incident has been resolved.

• ✓

  Postmortem

  Oct 23 · 6:39 AM Bandwidth

  Bandwidth has concluded its investigation of this issue and determined that between 17:51 UTC on October 20 and 18:03 UTC on October 22, inbound SMS and MMS messages from T-Mobile and Verizon were not delivered to a limited set of Bandwidth telephone numbers. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.