Login Issue is recovering - Monitoring closely

Summary

Login Issue is recovering - Monitoring closely

This incident has been resolved.

• Started

  Oct 20, 2025 · 2:46 AM

• Resolved

  Oct 23, 2025 · 5:54 AM

• Duration

  3d 3h 8m

• Severity

  Critical

• ◉

  Monitoring

  Oct 20 · 2:46 AM Beanworks

  Dear Customers, We are currently experiencing a service disruption caused by an ongoing outage with our cloud service provider, Amazon Web Services (AWS). This issue is impacting several components of our application, most notably the Quadient Hub login functionality. The outage is global in scope, affecting multiple AWS regions and a wide range of applications across different organizations. As a result, users may experience difficulties logging in or accessing certain features of our platform. The AWS engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We are closely monitoring the situation and will continue to provide updates as new information becomes available. For the latest updates from AWS directly, please visit their official status page: 👉 https://health.aws.amazon.com/health/status We apologize for the inconvenience and appreciate your patience while this issue is being resolved. Thank you for your understanding, The Quadient Team

• ◉

  Monitoring

  Oct 20 · 4:36 AM Beanworks

  Update on ongoing issue: At the moment Amazon Web Services (AWS) has started to restore its services, and most systems are returning to normal operation. As a result, Quadient Hub login functionality should now work as expected for the majority of users. However, please note that some residual or intermittent issues may still occur as AWS continues to work toward full resolution. According to the latest update from AWS (as of Oct 20, 3:35 AM PDT): "The underlying DNS issue has been fully mitigated, and most AWS Service operations are succeeding normally now. Some requests may be throttled while we work toward full resolution. Additionally, some services are continuing to work through a backlog of events such as Cloudtrail and Lambda. While most operations are recovered, requests to launch new EC2 instances (or services that launch EC2 instances such as ECS) in the US-EAST-1 Region are still experiencing increased error rates. We continue to work toward full resolution. If you are still experiencing an issue resolving the DynamoDB service endpoints in US-EAST-1, we recommend flushing your DNS caches. We will provide an update by 4:15 AM, or sooner if we have additional information to share." We continue to monitor the situation closely and will provide further updates if any additional impact is observed. Thank you for your patience and understanding while this issue is being resolved.

• ✓

  Resolved

  Oct 23 · 5:54 AM Beanworks

  This incident has been resolved.