Better Impact Status · History · Incident #127264

RESOLVED

Email Deliverability Issue

Major · Started Apr 4, 2024 · 1:30 AM

Duration

67d 5h
Severity

Major
Detection lead

—
User reports

—

Summary

Email Deliverability Issue

This incident has been resolved.

Started

Apr 4, 2024 · 1:30 AM
Resolved

Jun 10, 2024 · 6:31 AM
Duration

67d 5h
Severity

Major

Event timeline

How this incident unfolded

◆

Identified
Apr 4 · 8:40 AM Better Impact

Unfortunately our mail service has been listed on a block-list and mail deliverability to a number of domains has been affected. The team is working hard to have our service removed from the list to ensure deliverability for everyone. We will provide updates as we are able.
◆

Identified
Apr 5 · 11:03 AM Better Impact

We are continuing to investigate root cause, and are working on putting measure in place to mitigate the issue.
◆

Identified
Apr 8 · 3:39 PM Better Impact

We are continuing to work on a fix for this issue.
✓

Resolved
Jun 10 · 6:31 AM Better Impact

This incident has been resolved.

Pattern

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