BigCommerce Status · History · Incident #154462

RESOLVED

Degraded search availability across the platform

Minor · Started Oct 27, 2026 · 4:23 PM

Duration

1h 5m
Severity

Minor
Detection lead

—
User reports

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Summary

Degraded search availability across the platform

This incident has been resolved. All services are operational.

Started

Oct 27, 2026 · 4:23 PM
Resolved

Oct 27, 2026 · 5:29 PM
Duration

1h 5m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Oct 27 · 4:23 PM BigCommerce

We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.
◉

Monitoring
Oct 27 · 5:23 PM BigCommerce

A fix has been implemented and we're monitoring the result.
✓

Resolved
Oct 27 · 5:29 PM BigCommerce

This incident has been resolved. All services are operational.

Pattern

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