Some products are not searchable in Storefront

Minor · Started Nov 4, 2026 · 12:41 PM

Duration

1h 51m
Severity

Minor
Detection lead

—
User reports

—

Summary

Some products are not searchable in Storefront

The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal.

Started

Nov 4, 2026 · 12:41 PM
Resolved

Nov 4, 2026 · 2:32 PM
Duration

1h 51m
Severity

None

Event timeline

How this incident unfolded

◐

Investigating
Nov 4 · 12:41 PM BigCommerce

The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause.
◆

Identified
Nov 4 · 1:12 PM BigCommerce

The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place.
✓

Resolved
Nov 4 · 2:32 PM BigCommerce

The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal.