Network Performance Issues - NYC

Summary

Network Performance Issues - NYC

This incident has been resolved.

• Started

  Jun 18, 2026 · 7:39 AM

• Resolved

  Jun 18, 2026 · 11:46 AM

• Duration

  4h 7m

• Severity

  Minor

• ◐

  Investigating

  Jun 18 · 7:39 AM Bigleaf Networks

  We are currently investigating network congestion issues that are affecting a subset of customers served out of our NYC gateway cluster. Customer sites may see performance impact over some ISP circuits, causing intermittent packet loss and latency.

• ◆

  Identified

  Jun 18 · 8:00 AM Bigleaf Networks

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Jun 18 · 10:11 AM Bigleaf Networks

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Jun 18 · 11:46 AM Bigleaf Networks

  This incident has been resolved.