Bitly Status · History · Incident #88520

RESOLVED

Intermittent Provider Issues

Minor · Started Feb 12, 2026 · 12:49 PM

  • Duration

    7d 8h 31m

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

Intermittent Provider Issues

This incident has been resolved.


  • Started

    Feb 12, 2026 · 12:49 PM

  • Resolved

    Feb 19, 2026 · 9:21 PM

  • Duration

    7d 8h 31m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • Monitoring

    Feb 12 · 12:49 PM Bitly

    We have received reports of intermittent DNS resolution issues on bit.ly due to residual caching from a recent provider outage. These issues should dissipate over the next several hours. We continue to monitor the situation. Note that while you may see interruptions in connections your audience may not.

  • Monitoring

    Feb 16 · 7:40 PM Bitly

    We continue to monitor this issue with several ISPs showing resolution. If you are encountering this issue, we would appreciate knowing what ISP (Internet Service Provider) you are on when you report the issue. We are working with affected ISPs to get the erroneous DNS entries cleared from their residual cache layers.

  • Monitoring

    Feb 19 · 7:34 PM Bitly

    This incident has been resolved at the root cause layer for several days, and it seems that residual DNS cache layers have now cleared.

  • Resolved

    Feb 19 · 9:21 PM Bitly

    This incident has been resolved.

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