Provider outage affecting email sends

Summary

Provider outage affecting email sends

The incident has been resolved.

• Started

  Sep 12, 2025 · 8:38 AM

• Resolved

  Sep 12, 2025 · 10:11 AM

• Duration

  1h 32m

• Severity

  None

• ◆

  Identified

  Sep 12 · 8:38 AM Bitly

  We have identified a 3rd party provider outage that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). The provider has acknowledged the issue and is working on a fix. We will provide an update within 30 minutes.

• ◆

  Identified

  Sep 12 · 9:25 AM Bitly

  We are continuing to observe an outage of a 3rd party provider that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). The provider is continuing to work to mitigate the issue. We will provide an update within 30 minutes.

• ◉

  Monitoring

  Sep 12 · 10:01 AM Bitly

  We're observing recovery after an incident where a 3rd party provider outage caused issues with transactional email sends. We will continue to monitor to ensure that the incident is fully resolved.

• ✓

  Resolved

  Sep 12 · 10:11 AM Bitly

  The incident has been resolved.