Provider outage affecting email sends

Summary

Provider outage affecting email sends

The 3rd party outage causing issues with transactional email sends has been resolved.

• Started

  Sep 12, 2025 · 4:46 AM

• Resolved

  Sep 12, 2025 · 6:24 AM

• Duration

  1h 37m

• Severity

  None

• ◆

  Identified

  Sep 12 · 4:46 AM Bitly

  We have identified a 3rd party provider outage that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). Our on-call team is working with the provider to restore functionality for Bitly users. We will provide an update within 30 minutes.

• ◆

  Identified

  Sep 12 · 5:30 AM Bitly

  We are continuing to observe a 3rd party outage that is impacting our ability to send transactional emails (e.g. email validation). We are monitoring the situation and will provide another update within 30 minutes.

• ◉

  Monitoring

  Sep 12 · 6:17 AM Bitly

  We are observing recovery from a 3rd party provider outage that was impacting our ability to send transactional emails to our customers. We will continue to monitor to ensure that the issue is fully resolved.

• ✓

  Resolved

  Sep 12 · 6:24 AM Bitly

  The 3rd party outage causing issues with transactional email sends has been resolved.