Active Issue Alert – Support - #000693232

Summary

Active Issue Alert – Support - #000693232

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

• Started

  Sep 16, 2026 · 8:44 AM

• Resolved

  Sep 16, 2026 · 10:11 AM

• Duration

  1h 27m

• Severity

  Major

• ◐

  Investigating

  Sep 16 · 8:44 AM Blackbaud

  Customers may experience intermittent delays and errors when contacting support. We are working with our 3rd party vendor on a resolution.

• ◐

  Investigating

  Sep 16 · 9:26 AM Blackbaud

  We are currently experiencing intermittent issues with our third-party routing provider while contacting Support and access to our Knowledgebase. For the fastest assistance and if you are able, please submit a support case through the Support Portal while we work to resolve the issue.

• ✓

  Resolved

  Sep 16 · 10:11 AM Blackbaud

  An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.