Active Issue Alert – Blackbaud Luminate Online - 000698717

Summary

Active Issue Alert – Blackbaud Luminate Online - 000698717

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

• Started

  Oct 21, 2026 · 8:26 AM

• Resolved

  Oct 23, 2026 · 9:26 AM

• Duration

  2d 1h

• Severity

  Minor

• ◐

  Investigating

  Oct 21 · 8:26 AM Blackbaud

  We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

• ◉

  Monitoring

  Oct 21 · 8:26 AM Blackbaud

  A fix has been implemented and we are monitoring the results. Please continue to reference this page for updates.

• ◉

  Monitoring

  Oct 21 · 3:00 PM Blackbaud

  Our engineers are continuing to monitor the fix that was implemented. Please continue to reference this page for updates. The next update is at 5 PM ET.

• ◉

  Monitoring

  Oct 21 · 5:05 PM Blackbaud

  We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update is at 10 AM ET on 10/22

• ◉

  Monitoring

  Oct 22 · 10:43 AM Blackbaud

  We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be at 2pm ET

• ◉

  Monitoring

  Oct 22 · 2:33 PM Blackbaud

  We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be at 5pm ET

• ◉

  Monitoring

  Oct 22 · 5:02 PM Blackbaud

  We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be tomorrow 10/23 at 10am ET

• ✓

  Resolved

  Oct 23 · 9:26 AM Blackbaud

  An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.