Active Issue Alert – Blackbaud Education Management Solutions, Blackbaud eTapestry® - #000698846

Summary

Active Issue Alert – Blackbaud Education Management Solutions, Blackbaud eTapestry® - #000698846

This incident has been resolved.

• Started

  Oct 21, 2026 · 1:13 PM

• Resolved

  Oct 22, 2026 · 10:23 AM

• Duration

  21h 9m

• Severity

  Major

• ◐

  Investigating

  Oct 21 · 1:13 PM Blackbaud

  We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

• ◐

  Investigating

  Oct 21 · 1:46 PM Blackbaud

  As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the necessary remediation. At this time, we are not aware of any security impact to Blackbaud systems or customer data. We will continue to monitor the situation and restore affected services as remediation is completed.

• ◉

  Monitoring

  Oct 21 · 5:19 PM Blackbaud

  Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed. Next update will be on 10/22 at 10am ET.

• ✓

  Resolved

  Oct 22 · 10:23 AM Blackbaud

  This incident has been resolved.