Active Issue Alert – Blackbaud Altru® - #000691526

Summary

Active Issue Alert – Blackbaud Altru® - #000691526

An issue impacting some customers that was causing unresolved order errors for Diner's Club and American Express transactions has been resolved.

• Started

  Sep 3, 2026 · 1:39 PM

• Resolved

  Sep 3, 2026 · 4:59 PM

• Duration

  3h 19m

• Severity

  Minor

• ◐

  Investigating

  Sep 3 · 1:39 PM Blackbaud

  We have identified an issue impacting some customers that is causing unresolved order errors for Diner's Club and American Express transactions. Our engineers are actively investigating and working to resolve the issue. Please continue to check this page for updates.

• ✓

  Resolved

  Sep 3 · 4:59 PM Blackbaud

  An issue impacting some customers that was causing unresolved order errors for Diner's Club and American Express transactions has been resolved.