Active Issue Alert – Blackbaud Merchant Services™ - #000691282

Summary

Active Issue Alert – Blackbaud Merchant Services™ - #000691282

This incident has been resolved.

• Started

  Sep 2, 2026 · 1:26 PM

• Resolved

  Sep 2, 2026 · 6:47 PM

• Duration

  5h 21m

• Severity

  Minor

• ◐

  Investigating

  Sep 2 · 1:26 PM Blackbaud

  We have identified an issue impacting some of our customers attempting to set up new Merchant Services accounts. Users are experiencing error: Data can't be saved. Try again in a few moments. when attempting to finish setting up a new account. NOTE: This does not impact payments for existing BBMS accounts. Our engineers have identified a fix and are working to deploy it. Please continue to reference this page for updates.

• ✓

  Resolved

  Sep 2 · 6:47 PM Blackbaud

  This incident has been resolved.