BrandShelter Status · History · Incident #90030

RESOLVED

.TOP TLD Monitoring Interruption

Maintenance · Started Dec 2, 2025 · 9:00 AM

  • Duration

    138d 21h 53m

  • Severity

    Maintenance

  • Detection lead

  • User reports

Summary

.TOP TLD Monitoring Interruption

A fix has been deployed. As a result you may see a temporary increase in monitoring results for daily, weekly and monthly reports while historical .TOP data is populated.


  • Started

    Dec 2, 2025 · 9:00 AM

  • Resolved

    Apr 20, 2026 · 6:53 AM

  • Duration

    138d 21h 53m

  • Severity

    Maintenance

Event timeline

How this incident unfolded

  • Investigating

    Dec 2 · 9:00 AM BrandShelter

    We are currently addressing an issue where the .TOP top-level domain was temporarily marked as inactive by our upstream data provider, resulting in a brief disruption to monitoring data availability. We are working with the provider to restore access and expect normal monitoring coverage to resume within the next few days. We appreciate your patience and will share updates as they become available.

  • Investigating

    Jan 12 · 11:34 AM BrandShelter

    We are continuing to investigate this issue.

  • Identified

    Mar 5 · 12:34 PM BrandShelter

    Root cause identified and fix in progress - We are in the process of migrating our account. Once complete we will be able to re-run the reports to get any missing data. Due to the volumes, we expect this to take a few more weeks.

  • Resolved

    Apr 20 · 6:53 AM BrandShelter

    A fix has been deployed. As a result you may see a temporary increase in monitoring results for daily, weekly and monthly reports while historical .TOP data is populated.

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