BrandShelter portal interruption (Resolved)

Summary

BrandShelter portal interruption (Resolved)

This incident has been resolved.

• Started

  Mar 11, 2026 · 10:50 AM

• Resolved

  Mar 11, 2026 · 11:45 AM

• Duration

  55m

• Severity

  Major

• ◉

  Monitoring

  Mar 11 · 12:30 PM BrandShelter

  We experienced an issue affecting all clients using the BrandShelter portal. Unable to access the portal. Reason: We lost connection with a critical third party API causing pages to timeout and high load on servers. Root cause still being investigated and we are looking to enhance monitoring for future issues.

• ◉

  Monitoring

  Mar 11 · 12:31 PM BrandShelter

  We are continuing to monitor for any further issues.

• ✓

  Resolved

  Mar 11 · 2:10 PM BrandShelter

  This incident has been resolved.