Web Portal: Not Displaying Domain Portfolio(s)

Summary

Web Portal: Not Displaying Domain Portfolio(s)

The sync has been completed, all DUM and products are now being displayed correctly. Should you have ongoing issues or need assistance, please contact support and we'll come back as soon as possible

• Started

  Jun 20, 2024 · 9:07 AM

• Resolved

  Jun 20, 2024 · 9:57 AM

• Duration

  49m

• Severity

  Minor

• ◆

  Identified

  Jun 20 · 9:07 AM BrandShelter

  We have identified an error in our front-end portal's ability to display domain portfolios - both in master and sub accounts. This is a read problem and has not affected the portfolios themselves. We are working to resolve this read-function now which will ensure accounts display the correct DUM. Note: this read error <b>poses no risk</b> to the account(s) or portfolio(s). We will issue an update here no later than 09:40 UTC on 20 June 2024.

• ◆

  Identified

  Jun 20 · 9:36 AM BrandShelter

  The cache sync has started which will fix the display error - this should be fully resolved within the next 30-minutes. Please contact support if there are urgent changes needed during this time and we will do these manually for you while the sync is completing.

• ✓

  Resolved

  Jun 20 · 9:57 AM BrandShelter

  The sync has been completed, all DUM and products are now being displayed correctly. Should you have ongoing issues or need assistance, please contact support and we'll come back as soon as possible