SMS Soft Bounces

Summary

SMS Soft Bounces

The issue has been resolved, and all SMS campaigns and transactional SMS will now be processed without any issues. Thank you for your patience and cooperation while we worked to address the issue.

• Started

  Oct 1, 2026 · 10:19 AM

• Resolved

  Oct 1, 2026 · 12:21 PM

• Duration

  2h 2m

• Severity

  Major

• ◐

  Investigating

  Oct 1 · 10:19 AM Brevo

  We’ve detected an issue affecting our SMS service that is causing soft bounces, and as a result, some customers may be experiencing disruptions while sending SMS messages. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

• ◆

  Identified

  Oct 1 · 12:17 PM Brevo

  We have identified the cause of the issue affecting our SMS services. Our team is currently working on implementing a fix to mitigate the impact. We will continue to share updates as we make progress toward resolving the issue.

• ✓

  Resolved

  Oct 1 · 12:21 PM Brevo

  The issue has been resolved, and all SMS campaigns and transactional SMS will now be processed without any issues. Thank you for your patience and cooperation while we worked to address the issue.