Delayed transactional email delivery

Summary

Delayed transactional email delivery

The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

• Started

  Oct 5, 2026 · 7:18 AM

• Resolved

  Oct 5, 2026 · 7:20 AM

• Duration

  2m

• Severity

  None

• ◐

  Investigating

  Oct 5 · 7:18 AM Brevo

  Between 07:00 UTC and 07:08 UTC transactional emails were delivered with a delay of approximately 8 minutes. The delay was caused by connectivity errors with an internal component of our transactional sending pipeline. Affected messages were queued and delivered once connectivity was restored — no messages were lost. Delivery latency has returned to normal.

• ◆

  Identified

  Oct 5 · 7:19 AM Brevo

  We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

• ✓

  Resolved

  Oct 5 · 7:20 AM Brevo

  The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.