Delays affecting email previews and "view in browser" links

Summary

Delays affecting email previews and "view in browser" links

The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

• Started

  Oct 6, 2026 · 7:47 AM

• Resolved

  Oct 6, 2026 · 11:55 AM

• Duration

  4h 7m

• Severity

  None

• ◐

  Investigating

  Oct 6 · 7:47 AM Brevo

  We have been investigating increased latency affecting email preview generation since approximately 04:30 UTC today. Email sending and delivery are operating normally — only previews are affected. As a result, image previews and "view in browser" (mirror) links may be slow to load or temporarily degraded. Our team is actively working to restore normal performance. We will provide the next update soon. We apologise for any inconvenience.

• ◆

  Identified

  Oct 6 · 8:43 AM Brevo

  We have identified the cause of the issue affecting Email Previews generation. Our team is currently working on implementing a fix to mitigate the impact. Email sending and delivery continue to operate normally. Email Previews and “View in browser” (mirror) links may still be slow to load or temporarily degraded. We will continue to provide updates as we progress toward resolution.

• ◉

  Monitoring

  Oct 6 · 10:18 AM Brevo

  We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. The lag is decreasing now and we will update once the issue is fully resolved . We’ll provide an update once we confirm the issue is fully resolved.

• ✓

  Resolved

  Oct 6 · 11:55 AM Brevo

  The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.