Storable CRM Connection Issue

Summary

Storable CRM Connection Issue

This incident has been resolved.

• Started

  Nov 25, 2025 · 9:46 AM

• Resolved

  Nov 26, 2025 · 5:26 PM

• Duration

  1d 7h 40m

• Severity

  Major

• ◐

  Investigating

  Nov 25 · 9:46 AM CallPotential

  We're aware of a login issue causing connection error messages. This appears to be an issue with our communications provider, Twilio, which has an active incident. Thank you for your patience while we work to resolve this matter

• ◉

  Monitoring

  Nov 25 · 11:05 AM CallPotential

  The Storable CRM connection issue is showing signs of stability, but we are still monitoring some issues. Thanks for your patience, and we will provide updates as we learn more

• ◉

  Monitoring

  Nov 25 · 12:28 PM CallPotential

  As part of the recovery phase, we are still experiencing some issues with Twilio that may be affecting certain agents, including outbound calling, queue assignments, and other communication-related functions. We are continuing to investigate and will share additional updates as soon as more information becomes available.

• ◉

  Monitoring

  Nov 25 · 3:57 PM CallPotential

  As a result of the recent Twilio outage, some users may still experience issues with location-level communications, queue assignments, or agent queue priorities. Our teams are actively identifying any impacted accounts and working to resolve the remaining issues as quickly as possible. Thanks for your patience, and we will provide updates as we learn more

• ◉

  Monitoring

  Nov 26 · 9:17 AM CallPotential

  Working in conjunction with our communications provider, Twilio, we have identified and addressed all known issues related to the recent outage. Out of an abundance of caution, we will continue to closely monitor the system to ensure no additional impacts surface that require further investigation or resolution. If you notice anything unexpected in the meantime, please reach out to our support team.

• ✓

  Resolved

  Nov 26 · 5:26 PM CallPotential

  This incident has been resolved.