Agent Status not properly updating in the Call Center

Summary

Agent Status not properly updating in the Call Center

This incident has been resolved. Agents may need to refresh their screen in order to see their appropriate status updates. If you experience any further issues, please contact support.

• Started

  Aug 19, 2026 · 7:51 PM

• Resolved

  Aug 19, 2026 · 9:06 PM

• Duration

  1h 15m

• Severity

  Minor

• ◆

  Identified

  Aug 19 · 7:51 PM CallPotential

  Storables Telco provider Twilio is currently experiencing issues with Event Streams which is what visually updates agent status and in queue data. While it will appear that agents are not updating calls are still being presented and they are able to answer them. It will also give the perception that calls are waiting in queue that are not there. Everything is still flowing properly so they just need to answer what gets presented. They believe they have identified and expect to have this corrected shortly, although some of the in queue data may not show correctly until morning. You can follow here more more information. https://status.twilio.com/incidents/yrhdbmp3g0h6

• ✓

  Resolved

  Aug 19 · 9:06 PM CallPotential

  This incident has been resolved. Agents may need to refresh their screen in order to see their appropriate status updates. If you experience any further issues, please contact support.