Call recordings temporarily unavailable

Summary

Call recordings temporarily unavailable

The issue that impacted call recordings and voicemails has been fully resolved. All recordings and voicemails are now available. We apologize for the inconvenience and appreciate your patience as our team worked to fix this issue.

• Started

  Oct 22, 2026 · 1:35 PM

• Resolved

  Oct 23, 2026 · 8:45 AM

• Duration

  19h 9m

• Severity

  Minor

• ◐

  Investigating

  Oct 22 · 1:35 PM CallPotential

  We are aware of an issue that is temporarily preventing call recordings and voicemails from being available to listen to or download. Recordings are still being captured, but they are not becoming available in the app as expected. We’re actively investigating and working to restore access to recordings as quickly as possible. We will share another update as soon as we have more information. We apologize for the inconvenience.

• ◆

  Identified

  Oct 22 · 1:56 PM CallPotential

  We've identified the cause of the issue affecting call recording and voicemails and are actively working on the fix. We will provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.

• ◉

  Monitoring

  Oct 23 · 8:15 AM CallPotential

  We've implemented a fix, and call recordings and voicemails are available. We'll continue to test system stability. Thanks for your patience, and we'll provide another update once the issue is fully resolved.

• ✓

  Resolved

  Oct 23 · 8:45 AM CallPotential

  The issue that impacted call recordings and voicemails has been fully resolved. All recordings and voicemails are now available. We apologize for the inconvenience and appreciate your patience as our team worked to fix this issue.