Receiving Socket Error when trying to access the V1 Thin Client

Summary

Receiving Socket Error when trying to access the V1 Thin Client

The issue preventing the Thin Client from opening and resulting in a Socket Error has been fully resolved. Our Engineering team has confirmed that the fix is in place, and the Thin Client should now be accessible as expected. Thank you for your patience and understanding while we worked to resolve this issue.

• Started

  Sep 30, 2026 · 9:33 AM

• Resolved

  Sep 30, 2026 · 10:36 AM

• Duration

  1h 3m

• Severity

  Minor

• ◐

  Investigating

  Sep 30 · 9:33 AM CallPotential

  We are currently investigating reports of the Thin Client failing to open and displaying a Socket Error. Our team is actively working to identify the root cause and determine the appropriate resolution as quickly as possible. We understand the impact this may have and appreciate your patience while we work through the issue. We will continue to provide updates as additional information becomes available.

• ◉

  Monitoring

  Sep 30 · 9:47 AM CallPotential

  Our Engineering team has identified the cause of the issue and implemented a fix. Please try reopening the Thin Client. You may need to attempt this a few times while the fix takes effect. We recommend allowing approximately 10 minutes for the changes to fully propagate. If you are still unable to access the Thin Client after this time, please reach out to Support via chat so we can assist you further. Thank you for your patience and understanding while we worked to resolve this issue.

• ✓

  Resolved

  Sep 30 · 10:36 AM CallPotential

  The issue preventing the Thin Client from opening and resulting in a Socket Error has been fully resolved. Our Engineering team has confirmed that the fix is in place, and the Thin Client should now be accessible as expected. Thank you for your patience and understanding while we worked to resolve this issue.