Merchandise at Move-In (Sitelink Integration)

Summary

Merchandise at Move-In (Sitelink Integration)

The issue has been resolved, and Move-In Merchandise is fully re-enabled. All move-in workflows are operating normally. Thanks for your patience as our team worked to resolve this issue.

• Started

  Sep 29, 2026 · 7:22 PM

• Status

  Monitoring

• Duration

  Ongoing

• Severity

  Minor

• ◐

  Investigating

  Sep 29 · 7:22 PM CallPotential

  We are investigating an issue affecting merchandise sold during move-ins for accounts integrated with SiteLink. We understand this disruption impacts your daily business operations and move-in workflows. As a precautionary measure, our team has temporarily disabled Move-in Merchandise for all CRM SiteLink-integrated accounts while we actively investigate. Our engineering team is working urgently to identify the root cause, and we will provide another update as more information is avaiable.

• ◆

  Identified

  Sep 30 · 4:55 PM CallPotential

  We have identified the root cause of the SiteLink move-in merchandise issue, and a resolution plan is actively underway. Move-in merchandise will remain temporarily disabled until the fix is deployed and fully validated. We will provide updates as we learn more.

• ◆

  Identified

  Oct 1 · 3:09 PM CallPotential

  We are continuing to work on a fix for this issue.

• ◆

  Identified

  Oct 9 · 10:09 AM CallPotential

  A code fix has been deployed. Thanks for your patience as we validate the results; we will provide further updates as we learn more.

• ◆

  Identified

  Oct 12 · 11:33 AM CallPotential

  As we continue validating the fix's results, Move-In Merchandise remains temporarily disabled. We understand this impacts your daily business operations and move-in workflows, and appreciate your understanding as we ensure full stability. We will provide further updates as we learn more.

• ◉

  Monitoring

  Oct 23 · 10:54 AM CallPotential

  The issue has been resolved, and Move-In Merchandise is fully re-enabled. All move-in workflows are operating normally. Thanks for your patience as our team worked to resolve this issue.