Agent Dashboard Updates Delayed

Summary

Agent Dashboard Updates Delayed

This issue is now fully resolved, and all systems are operational. Thank you for your patience while we worked through this.

• Started

  Sep 1, 2026 · 1:53 PM

• Resolved

  Sep 4, 2026 · 12:02 PM

• Duration

  2d 22h 9m

• Severity

  Minor

• ◐

  Investigating

  Sep 1 · 1:53 PM CallPotential

  Our team is actively working toward resolving an issue affecting agent and queue status updates on the Call Center Dashboard. We are also working with our telecommunications provider to identify the underlying issue and restore full synchronization. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

• ◆

  Identified

  Sep 3 · 10:18 AM CallPotential

  Our team has identified the cause of the issue affecting agent and queue status updates on the Call Center Dashboard and is working on a fix. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

• ◉

  Monitoring

  Sep 4 · 10:04 AM CallPotential

  A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.

• ✓

  Resolved

  Sep 4 · 12:02 PM CallPotential

  This issue is now fully resolved, and all systems are operational. Thank you for your patience while we worked through this.