Cloud-based Engagement Solutions, Degraded Performance for United States users

Summary

Cloud-based Engagement Solutions, Degraded Performance for United States users

This incident has been resolved.

• Started

  Oct 15, 2026 · 5:46 PM

• Resolved

  Oct 15, 2026 · 6:47 PM

• Duration

  1h

• Severity

  Minor

• ◐

  Investigating

  Oct 15 · 5:46 PM Caseware Cloud

  We are investigating an issue affecting document generation and downloads in the US region. Some users may experience issues when generating PDF, Word, or Reference Copy files. Our teams are actively working, and implementing the necessary corrective actions. An update will be provided within the hour.

• ◐

  Investigating

  Oct 15 · 5:50 PM Caseware Cloud

  We are continuing to investigate this issue.

• ◆

  Identified

  Oct 15 · 6:19 PM Caseware Cloud

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Oct 15 · 6:21 PM Caseware Cloud

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Oct 15 · 6:47 PM Caseware Cloud

  This incident has been resolved.