Caseware Cloud Service, Major Outage for Canada users

Summary

Caseware Cloud Service, Major Outage for Canada users

This incident has been resolved.

• Started

  Oct 23, 2026 · 2:48 PM

• Resolved

  Oct 23, 2026 · 3:23 PM

• Duration

  34m

• Severity

  Critical

• ◐

  Investigating

  Oct 23 · 2:48 PM Caseware Cloud

  We are experiencing a Major Outage of our Caseware Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

• ◐

  Investigating

  Oct 23 · 2:49 PM Caseware Cloud

  We are continuing to investigate this issue.

• ◆

  Identified

  Oct 23 · 2:56 PM Caseware Cloud

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Oct 23 · 3:03 PM Caseware Cloud

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Oct 23 · 3:23 PM Caseware Cloud

  This incident has been resolved.