Data Analytics, Degraded Performance for Canada, Europe and United States

Summary

Data Analytics, Degraded Performance for Canada, Europe and United States

This incident has been resolved.

• Started

  Oct 23, 2026 · 4:42 PM

• Resolved

  Oct 23, 2026 · 6:40 PM

• Duration

  1h 58m

• Severity

  Minor

• ◐

  Investigating

  Oct 23 · 4:42 PM Caseware Cloud

  We are investigating an issue affecting access to GL transaction data within engagements across multiple regions. Some users may be unable to access the Transactions page, transaction detail links, or related transaction information. GL data imports are not affected. Our teams are actively working to restore normal functionality. We will provide another update within the next hour.

• ◆

  Identified

  Oct 23 · 4:44 PM Caseware Cloud

  The issue has been identified and a fix is being implemented.

• ◆

  Identified

  Oct 23 · 5:41 PM Caseware Cloud

  We are still implementing the fix. Our teams are actively working to restore normal functionality, and we will provide another update within the next hour.

• ◉

  Monitoring

  Oct 23 · 6:18 PM Caseware Cloud

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Oct 23 · 6:40 PM Caseware Cloud

  This incident has been resolved.