Telephony - VoIP Quality Degradation

Summary

Telephony - VoIP Quality Degradation

Long Term Monitoring

• Started

  Jun 18, 2026 · 3:26 PM

• Resolved

  Jun 22, 2026 · 8:28 AM

• Duration

  3d 17h 1m

• Severity

  Major

• ◐

  Investigating

  Jun 18 · 3:26 PM Celeste

  We are currently investigating VoIP quality issues affecting some customers on June 18, 2026. The issue appears to be related to a network problem. Impacted users may experience robotic voice or loss of audio during calls. The issue started at 08:00 CEST and has been ongoing since 11:00 CEST. We apologize for the inconvenience and will provide updates as soon as possible.

• ◆

  Identified

  Jun 18 · 5:16 PM Celeste

  A configuration change was applied at 16:30 CEST to mitigate the impact on affected customers. We are continuing to monitor the situation and working towards a permanent resolution. We apologize for the inconvenience and will provide further updates as soon as possible.

• ◆

  Identified

  Jun 22 · 8:27 AM Celeste

  We are continuing to work on a fix for this issue.

• ✓

  Resolved

  Jun 22 · 8:28 AM Celeste

  Long Term Monitoring