Issues with Hire Purchase/Chattel Mortgage Calculation

Summary

Issues with Hire Purchase/Chattel Mortgage Calculation

This incident has been resolved.

• Started

  Feb 5, 2026 · 8:36 AM

• Resolved

  Feb 5, 2026 · 3:41 PM

• Duration

  7h 5m

• Severity

  None

• ◐

  Investigating

  Feb 5 · 8:36 AM Cimplico

  We are currently investigating an issue where some users are not able to access their firm.

• ◆

  Identified

  Feb 5 · 9:18 AM Cimplico

  The issue has been identified and is related to the use of the Hire Purchase/Chattel Mortgage calculation.

• ◆

  Identified

  Feb 5 · 9:18 AM Cimplico

  We are continuing to work on a fix for this issue.

• ◉

  Monitoring

  Feb 5 · 1:58 PM Cimplico

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Feb 5 · 3:41 PM Cimplico

  This incident has been resolved.