Cimplico Status · History · Incident #11765

RESOLVED

Global AWS Outage Affecting 3rd Party Connections + Performance

Minor · Started Oct 21, 2025 · 7:35 AM

Duration

11h 25m
Severity

Minor
Detection lead

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User reports

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Summary

Global AWS Outage Affecting 3rd Party Connections + Performance

This incident has been resolved.

Started

Oct 21, 2025 · 7:35 AM
Resolved

Oct 21, 2025 · 7:01 PM
Duration

11h 25m
Severity

None

Event timeline

How this incident unfolded

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Monitoring
Oct 21 · 7:35 AM Cimplico

Some customers are experiencing slowness and issues logging with Xero and utilising Xero integration functionality due to an ongoing global issue with Amazon Web Services (AWS). You can continue using Cimplico Workpapers, but data updates from Xero may be delayed or error until the issue is fixed upstream.
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Monitoring
Oct 21 · 3:23 PM Cimplico

Xero have made an update that technical teams have observed a return of normal services and are monitoring for any remaining impact
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Resolved
Oct 21 · 7:01 PM Cimplico

This incident has been resolved.

Pattern

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