Cimplico Status · History · Incident #11768

RESOLVED

Degraded Performance

Minor · Started Sep 3, 2025 · 1:34 PM

Duration

18h 50m
Severity

Minor
Detection lead

—
User reports

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Summary

Degraded Performance

This incident has been mitigated by disabling the offending feature. We will implement a fix and, after monitoring, re-enable template syncing

Started

Sep 3, 2025 · 1:34 PM
Resolved

Sep 4, 2025 · 8:25 AM
Duration

18h 50m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Sep 3 · 1:34 PM Cimplico

We are currently investigating an issue leading to degraded performance and slow loading times within the app.
◐

Investigating
Sep 3 · 1:35 PM Cimplico

We are continuing to investigate this issue.
◆

Identified
Sep 3 · 2:32 PM Cimplico

The issue has been identified and a fix is being implemented. We have temporarily disabled updating procedure, checklist and other schedule templates on workpapers.
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Identified
Sep 3 · 4:13 PM Cimplico

We are continuing to work on a fix for this issue.
✓

Resolved
Sep 4 · 8:25 AM Cimplico

This incident has been mitigated by disabling the offending feature. We will implement a fix and, after monitoring, re-enable template syncing

Pattern

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