Elevated errors on claude.ai, the Claude API, and Claude Code

Major · Started Nov 13, 2026 · 1:09 PM

⚡ Pulsetic detected this 11 minutes before Claude acknowledged it

Duration

2h 28m
Severity

Major
Detection lead

11 min
User reports

Peak 178/hr

Summary

Elevated errors on claude.ai, the Claude API, and Claude Code

The issue affecting multiple surfaces has been resolved.

Started

Nov 13, 2026 · 1:09 PM
Resolved

Nov 13, 2026 · 3:38 PM
Duration

2h 28m
Severity

Major

Detection lead

Pulsetic caught this 11 minutes early

Pulsetic detected

~11 min before acknowledgement

User reports and synthetic probes crossed the detection threshold
Claude acknowledged

Nov 13, 2026 · 1:09 PM

Via official status page

Event timeline

How this incident unfolded

●

Detected by Pulsetic
Nov 13 · 12:58 PM Pulsetic

User reports and synthetic probes crossed the detection threshold — 11 min before the official acknowledgement.
◐

Investigating
Nov 13 · 1:09 PM Claude

We are investigating reports of degraded performance affecting claude.ai, the Claude API, and Claude Code. We will provide an update as soon as possible.
◐

Investigating
Nov 13 · 1:52 PM Claude

We are investigating reports of degraded performance affecting claude.ai, the Claude API, Claude Code, and connectors (including Claude Docs and Claude Sheets).
◐

Investigating
Nov 13 · 2:03 PM Claude

We are investigating reports of degraded performance affecting a variety of surfaces including claude.ai, the Claude API, Claude Code, connectors (including Claude Docs and Claude Sheets), Claude Security and Claude Managed Agents.
◐

Investigating
Nov 13 · 2:36 PM Claude

We're seeing recovery on claude.ai and the Claude API, though errors may return while we continue working on this. Connectors, including Docs and Sheets, remain degraded, as do Claude in Meetings, Claude Managed Agents, Claude Security and connector use in Claude Code. Mobile apps are affected in the same way as claude.ai. We'll share another update soon.
◉

Monitoring
Nov 13 · 3:33 PM Claude

Errors on claude.ai, including the mobile apps, the Claude API and Claude Code have returned to normal levels, and we are continuing to monitor. Existing connectors, including Docs and Sheets, are working again, and Claude Managed Agents and Claude Meetings are recovering. Adding a new connector on claude.ai is temporarily unavailable. Scheduled tasks and routines can run more than two hours late and some runs have been skipped, and Claude Security scans, reviews and project setup remain delayed. We'll share another update soon.
✓

Resolved
Nov 13 · 3:38 PM Claude

The issue affecting multiple surfaces has been resolved.