Elevated purchasing errors on claude.ai

Summary

Elevated purchasing errors on claude.ai

The issue affecting purchases and plan changes on claude.ai has been resolved, and delayed plan changes and payments have now been applied. Impact occurred from 18:34 PT on November 13 / 02:34 UTC on November 14 to 20:03 PT on November 13 / 04:03 UTC on November 14.

• Started

  Nov 14, 2026 · 2:54 AM

• Resolved

  Nov 14, 2026 · 4:23 AM

• Duration

  1h 28m

• Severity

  Major

• ◐

  Investigating

  Nov 14 · 2:54 AM Claude

  We are investigating elevated errors affecting purchases, plan upgrades and cancellations on claude.ai. Core functionality is not affected. We will provide an update as soon as possible.

• ◉

  Monitoring

  Nov 14 · 3:09 AM Claude

  Purchases on claude.ai are working normally, and delayed plan changes and payments are now being applied. Some customers who recently paid may need to wait up to an hour for their plan to update. There is no need to pay again. We are monitoring for recovery.

• ✓

  Resolved

  Nov 14 · 4:23 AM Claude

  The issue affecting purchases and plan changes on claude.ai has been resolved, and delayed plan changes and payments have now been applied. Impact occurred from 18:34 PT on November 13 / 02:34 UTC on November 14 to 20:03 PT on November 13 / 04:03 UTC on November 14.