Rackspace Webmail Login & Mailbox Provisioning Issues

Summary

Rackspace Webmail Login & Mailbox Provisioning Issues

We have confirmed that the upstream Rackspace email service issue has been fully resolved. All services, including webmail portal logins, third-party email clients, and mailbox creation, are now functioning normally. Thank you for your patience during this time.

• Started

  Oct 12, 2026 · 5:00 AM

• Resolved

  Oct 13, 2026 · 11:58 AM

• Duration

  1d 6h 58m

• Severity

  Critical

• ◐

  Investigating

  Oct 12 · 5:00 AM Cloudways

  We are currently aware of an issue affecting Rackspace email services. Users may experience difficulty logging into their email accounts via the webmail portal or third-party email clients, as well as errors when creating new mailboxes. The Rackspace team has identified the root cause and is actively working on a resolution. We are closely monitoring the situation and will provide further updates as new information becomes available. We apologize for any inconvenience caused.

• ✓

  Resolved

  Oct 13 · 11:58 AM Cloudways

  We have confirmed that the upstream Rackspace email service issue has been fully resolved. All services, including webmail portal logins, third-party email clients, and mailbox creation, are now functioning normally. Thank you for your patience during this time.