ETH and EVM chain wallets failing to sync for some users

Summary

ETH and EVM chain wallets failing to sync for some users

This incident has been resolved.

• Started

  Sep 9, 2026 · 7:28 PM

• Resolved

  Oct 2, 2026 · 9:37 PM

• Duration

  23d 2h 8m

• Severity

  Minor

• ◐

  Investigating

  Sep 9 · 7:28 PM CoinTracker

  We've identified an issue causing wallet syncs to fail for some users on Ethereum and other EVM-based chains. Affected users will see a "Sync failed" error in the UI. We're actively working on a fix. Other areas of CoinTracker are not affected. Thanks for your patience - we'll update here as soon as we have more.

• ◉

  Monitoring

  Sep 10 · 1:25 PM CoinTracker

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Oct 2 · 9:37 PM CoinTracker

  This incident has been resolved.