CoinTracker Status · History · Incident #11796

ACTIVE INCIDENT

ETH and EVM chain wallets failing to sync for some users

Minor · Started Sep 9, 2026 · 7:28 PM

Duration

Ongoing
Severity

Minor
Detection lead

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User reports

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Summary

ETH and EVM chain wallets failing to sync for some users

A fix has been implemented and we are monitoring the results.

Started

Sep 9, 2026 · 7:28 PM
Status

Monitoring
Duration

Ongoing
Severity

Minor

Event timeline

How this incident unfolded

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Investigating
Sep 9 · 7:28 PM CoinTracker

We've identified an issue causing wallet syncs to fail for some users on Ethereum and other EVM-based chains. Affected users will see a "Sync failed" error in the UI. We're actively working on a fix. Other areas of CoinTracker are not affected. Thanks for your patience - we'll update here as soon as we have more.
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Monitoring
Sep 10 · 1:25 PM CoinTracker

A fix has been implemented and we are monitoring the results.

Pattern

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