CoinTracker Status · History · Incident #11799

RESOLVED

Unable to update exchange account

Minor · Started Sep 8, 2026 · 10:41 PM

  • Duration

    15h 18m

  • Severity

    Minor

  • Detection lead

    —

  • User reports

    —

Summary

Unable to update exchange account

This incident has been resolved.


  • Started

    Sep 8, 2026 · 10:41 PM

  • Resolved

    Sep 9, 2026 · 1:59 PM

  • Duration

    15h 18m

  • Severity

    None

Event timeline

How this incident unfolded

  • ◐

    Investigating

    Sep 8 · 10:41 PM CoinTracker

    We're currently experiencing an issue with re-authenticating expired API-synced accounts. Users may see a notification stating that the wallet has already been added when updating. This is being looked into, and we'll post updates once we have more information.

  • ✓

    Resolved

    Sep 9 · 1:59 PM CoinTracker

    This incident has been resolved.

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