Some EU users are experiencing delays in processing

Summary

Some EU users are experiencing delays in processing

This incident has been resolved. Thanks a lot for your patience while we worked on a fix here.

• Started

  Jul 23, 2026 · 8:27 AM

• Resolved

  Jul 23, 2026 · 10:04 AM

• Duration

  1h 37m

• Severity

  Minor

• ◐

  Investigating

  Jul 23 · 8:27 AM Customer.io

  Our team is looking into a problem affecting UI slowness and processing delays for some EU customers.

• ◆

  Identified

  Jul 23 · 9:16 AM Customer.io

  A fix has been implemented and we are monitoring the results. Thanks for your patience and we'll continue to update as we make progress

• ◉

  Monitoring

  Jul 23 · 9:29 AM Customer.io

  A fix has been deployed, and we are recovering any delayed backlogs. We are continuing to monitor the results.

• ✓

  Resolved

  Jul 23 · 10:04 AM Customer.io

  This incident has been resolved. Thanks a lot for your patience while we worked on a fix here.