Delays processing send events in some environments

Summary

Delays processing send events in some environments

This incident has been resolved and any delays have been fully mitigated.

• Started

  Jul 10, 2026 · 5:28 PM

• Resolved

  Jul 10, 2026 · 6:08 PM

• Duration

  40m

• Severity

  None

• ◆

  Identified

  Jul 10 · 5:28 PM Customer.io

  We're monitoring increased load on our backend that is causing a delay in processing sends. We are actively monitoring the issue and will share updates accordingly.

• ◉

  Monitoring

  Jul 10 · 5:45 PM Customer.io

  A fix has been deployed and we are processing through any delay backlogs. We are continuing to monitor but expect delays to reduce shortly.

• ✓

  Resolved

  Jul 10 · 6:08 PM Customer.io

  This incident has been resolved and any delays have been fully mitigated.