Descript Status · History · Incident #6969

RESOLVED

Avatar generation is unavailable

Critical · Started Sep 4, 2026 · 1:31 AM

Duration

3h 45m
Severity

Critical
Detection lead

—
User reports

—

Summary

Avatar generation is unavailable

This issue is now resolved.

Started

Sep 4, 2026 · 1:31 AM
Resolved

Sep 4, 2026 · 5:17 AM
Duration

3h 45m
Severity

Critical

Event timeline

How this incident unfolded

◐

Investigating
Sep 4 · 1:31 AM Descript

Avatar generations are currently failing due to a 3rd party outage. We're currently awaiting an update from them.
◉

Monitoring
Sep 4 · 4:46 AM Descript

Our 3rd party service appears to be back online and avatar generations have been succeeding in the last hour. We're monitoring that recovery holds.
✓

Resolved
Sep 4 · 5:17 AM Descript

This issue is now resolved.
✓

Resolved
Sep 4 · 5:17 AM Descript

This issue is now resolved.

Pattern

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