Some ElevenAgents calls failed to start

Summary

Some ElevenAgents calls failed to start

The issue has been fully resolved and everything is functional again.

• Started

  Sep 19, 2026 · 12:34 AM

• Resolved

  Sep 19, 2026 · 2:08 AM

• Duration

  1h 34m

• Severity

  Major

• ◐

  Investigating

  Sep 19 · 12:34 AM ElevenLabs

  We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.

• ◉

  Monitoring

  Sep 19 · 12:35 AM ElevenLabs

  The calls are working now.

• ◆

  Identified

  Sep 19 · 12:48 AM ElevenLabs

  We are still seeing some calls that are failing, our team is currently applying a new fix.

• ◉

  Monitoring

  Sep 19 · 12:56 AM ElevenLabs

  We have released another fix, the error rate is now down.

• ✓

  Resolved

  Sep 19 · 2:08 AM ElevenLabs

  The issue has been fully resolved and everything is functional again.