Agent SIP Conversation Disruption

Major · Started Oct 8, 2026 · 3:19 PM

Duration

24m
Severity

Major
Detection lead

—
User reports

—

Summary

Agent SIP Conversation Disruption

We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.

Started

Oct 8, 2026 · 3:19 PM
Resolved

Oct 8, 2026 · 3:43 PM
Duration

24m
Severity

Major

Event timeline

How this incident unfolded

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Investigating
Oct 8 · 3:19 PM ElevenLabs

We are currently investigating an issue causing call failures in Agent conversations using SIP. Non-SIP Agent conversations are unaffected.
✓

Resolved
Oct 8 · 3:43 PM ElevenLabs

We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.