Agents - EU Residency

Summary

Agents - EU Residency

We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.

• Started

  Sep 28, 2026 · 1:57 PM

• Resolved

  Sep 28, 2026 · 2:39 PM

• Duration

  42m

• Severity

  Major

• ◐

  Investigating

  Sep 28 · 1:57 PM ElevenLabs

  We are investigating an issue on EU residency affecting the ElevenAgents platform.

• ◐

  Investigating

  Sep 28 · 2:08 PM ElevenLabs

  We are investigating a possible issue with our underlying database provider. We will continue posting updates.

• ◉

  Monitoring

  Sep 28 · 2:20 PM ElevenLabs

  We have released a fix, we are continuing to monitor the situation, the platform is operational now.

• ✓

  Resolved

  Sep 28 · 2:39 PM ElevenLabs

  We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.