Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures

Summary

Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures

We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation.

• Started

  Sep 29, 2026 · 6:49 PM

• Resolved

  Sep 29, 2026 · 8:23 PM

• Duration

  1h 33m

• Severity

  Major

• ◐

  Investigating

  Sep 29 · 6:49 PM ElevenLabs

  We are currently investigating increased latency, conversation failures, and API request failures currently known to affect Agents and STT. These failures may manifest as delays in agent conversations, 429s to STT requests, or conversation failures with the error: "START node generated a response after progressing".

• ◆

  Identified

  Sep 29 · 7:39 PM ElevenLabs

  We have isolated the cause of the increased latency and errors, and are working to resolve it. Current evidence suggests that the Sound Effects product and other Creative Platform products may also be affected, but scope and severity of impact to these products remains unclear.

• ◉

  Monitoring

  Sep 29 · 8:12 PM ElevenLabs

  Our engineers have applied a fix for the likely root cause. We are seeing signs of recovery but we will continue to monitor until recovery is fully confirmed.

• ✓

  Resolved

  Sep 29 · 8:23 PM ElevenLabs

  We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation.