Increased Rate of LLM Failure Errors on Agent Platform Calls

Summary

Increased Rate of LLM Failure Errors on Agent Platform Calls

Remediation measures have been fully rolled out, restoring failure rates to baseline. The root cause has been addressed, and the issue is now fully resolved.

• Started

  Oct 21, 2026 · 5:30 PM

• Resolved

  Jan 13, 2026 · 7:00 AM

• Duration

  281d 10h 29m

• Severity

  Minor

• ◐

  Investigating

  Oct 21 · 5:30 PM ElevenLabs

  Some Agent Platform conversations utilizing RAG are currently affected by RAG latency increases, in some cases resulting in slower RAG performance or intermittent call failures. Our team is currently working to resolve this.

• ◉

  Monitoring

  Oct 21 · 5:30 PM ElevenLabs

  We have identified the direct cause of the RAG failures, and are monitoring performance. At the moment, instances of call failures have returned to baseline. We are investigating further measures that may be necessary to completely mitigate the core issue.

• ◆

  Identified

  Oct 21 · 5:30 PM ElevenLabs

  Some Agent Platform conversations utilizing RAG are currently affected by RAG latency increases, in some cases resulting in slower RAG performance or intermittent call failures. Our team is currently working to resolve this.

• ◉

  Monitoring

  Oct 21 · 5:30 PM ElevenLabs

  Remediation measures have rolled out and instances of failures have returned to baseline. We are continuing to investigate further measures that may be necessary to completely mitigate the core issue.

• ✓

  Resolved

  Oct 21 · 5:30 PM ElevenLabs

  Remediation measures have been fully rolled out, restoring failure rates to baseline. The root cause has been addressed, and the issue is now fully resolved.