[Isolated environments] Issue with voices on EU and India Residency environments

Summary

[Isolated environments] Issue with voices on EU and India Residency environments

The issue with the Isolated Environments has been resolved after we released a fix. The incident was caused by a change made to how we cache Voice Library voices in data residency environments. The issue only surfaced gradually hours after we released it as the cache for these voices were getting invalidated.

• Started

  Oct 21, 2026 · 5:30 PM

• Resolved

  Oct 31, 2025 · 7:07 AM

• Duration

  355d 10h 22m

• Severity

  Major

• ◐

  Investigating

  Oct 21 · 5:30 PM ElevenLabs

  We are investigating an issue with adding/missing voices in the EU and India Residency Environments. THe

• ◉

  Monitoring

  Oct 21 · 5:30 PM ElevenLabs

  We have released a fix, and the error rate is decreasing. We are monitoring the performance.

• ✓

  Resolved

  Oct 21 · 5:30 PM ElevenLabs

  The issue with the Isolated Environments has been resolved after we released a fix. The incident was caused by a change made to how we cache Voice Library voices in data residency environments. The issue only surfaced gradually hours after we released it as the cache for these voices were getting invalidated.